As Office & Operations Manager, Severin Richmond is the organisational backbone of Richmond Plumbing and Drainage. She oversees the day-to-day operations with precision, ensuring that every job is booked, managed, and completed efficiently from the first call to the final invoice.
Severin brings a strong background in administration, customer service, and business operations, paired with a deep understanding of the plumbing industry. Her friendly, solutions-focused approach helps keep things running smoothly behind the scenes so the team in the field can focus on delivering exceptional results.
From coordinating schedules and managing logistics to handling client communications, Severin ensures that every customer receives a seamless and professional experience. Her dedication, attention to detail, and calm efficiency make her an essential part of the Richmond Plumbing and Drainage team.